New Feature Update – Private Messages

As of July 15^th, you can now add the Private Messages  feature to any of your Workspaces in eVolve. 

How Private Messages Works - This feature allows clients to send a private message with a file attachment (such as a draft resume or cover letter) to their Facilitator all within eVolve. 

The Facilitator receives notification of the message in eVolve as well as an email notification to their email address.   Facilitators can reply to Private Messages or send new messages to clients.  They can also send a private message to ALL Clients in that session if they need to communicate something to everyone at once.  Clients receiving a message will receive notification in eVolve of the new message as well as an email notification that reads:  You have a new private message from your online facilitator. Login to [Session Name] and find your new private message under What’s New.

How To Start Using Private Messages
To add this feature to a Workspace, a staff user with Designer permissions should login to eVolve, click on your organization’s Collection, click on Workspaces, select the Workspace you’d like to edit, click on the plus sign next to Private Messages.  This will enable the feature for all Sessions that use that Workspace.

Benefits of Using Private Messages –

Manage Client Data - With this new feature, eVolve now gives you the ability to keep all online communication with a client directly in eVolve.  While clients and facilitators receive the handy notifications through email, the actual text and client sensitive data is not split between email and eVolve. 

Send and Receive Attachments – Clients now have a location where they can easily send you drafts of their resumes or other files they want to share with their facilitator.  They can also retrieve those same files at a later date, from a different computer.  This provides them a safe and secure location to store files if needed.   Facilitators also have the ability to send attachments – whether it be feedback on a resume, LMI, and other career resource. 

Reengage Clients – Facilitators now have the ability to send a message to a client who hasn’t logged in for a while without going to email.  Clients receive an email notification that a message is waiting in eVolve.  

Easy Announcements – Facilitator’s sending a Private Message can select between sending it directly to one client or all clients in the session.  This gives them the ability to use the feature to make important announcements at the click of one button.